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Blog postsJune 29, 2017

Why Your Delivery Promise Matters

Megan Evert, VP, Operations,

In May, we launched FLEXE Next-Day Fulfillment, our on-demand fulfillment solution that enables retailers to reach 98% of the U.S. with next-day ground delivery.

As part of the launch, we created a calculator that surveys retailers on their current demand pattern and percentage of the market they can currently reach with next-day delivery. The output is a report that details how many fulfillment centers it would take to reach 98% of customers with faster, more affordable delivery.

The calculator is still live, but after receiving more than 300 responses, we decided to take a look at the data.

The findings:

  • The majority of retailers (70%) have a general U.S. demand pattern that isn’t specifically weighted in a given territory
  • 68% of respondents can’t reach their customers with next-day delivery and only 7% say they can

The implications:

  • 60% of U.S. households are Amazon Prime members, of which the core benefit is free, two-day shipping
  • 69% of online shopping carts are abandoned
  • 74% of shoppers abandon shopping carts because shipping costs are too high and delivery times are too long
  • 73% of customers want free shipping options
  • 60% want guaranteed delivery dates

The solution:

  • Meeting customer demands with more affordable, faster shipping
  • Adding locations to your fulfillment network to take advantage of ground delivery rates

Click on the below infographic for a larger view.

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Megan Evert

VP, Operations |

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