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Blog postsJune 29, 2017

Why Your Delivery Promise Matters

Megan Evert, SVP, Operations, FLEXE

In May, we launched FLEXE Next-Day Fulfillment, our on-demand fulfillment solution that enables retailers to reach 98% of the U.S. with next-day ground delivery.

As part of the launch, we created a calculator that surveys retailers on their current demand pattern and percentage of the market they can currently reach with next-day delivery. The output is a report that details how many fulfillment centers it would take to reach 98% of customers with faster, more affordable delivery.

The calculator is still live, but after receiving more than 300 responses, we decided to take a look at the data.

The findings:

  • The majority of retailers (70%) have a general U.S. demand pattern that isn’t specifically weighted in a given territory
  • 68% of respondents can’t reach their customers with next-day delivery and only 7% say they can

The implications:

  • 60% of U.S. households are Amazon Prime members, of which the core benefit is free, two-day shipping
  • 69% of online shopping carts are abandoned
  • 74% of shoppers abandon shopping carts because shipping costs are too high and delivery times are too long
  • 73% of customers want free shipping options
  • 60% want guaranteed delivery dates

The solution:

  • Meeting customer demands with more affordable, faster shipping
  • Adding locations to your fulfillment network to take advantage of ground delivery rates

Click on the below infographic for a larger view.

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Megan Evert

SVP, Operations | FLEXE

Megan manages and guides continual improvement of the FLEXE Operations team. Prior to joining FLEXE, she oversaw Operations at Chef’n, a Seattle housewares company, where she managed the company through several acquisitions and warehouse transitions. Megan also has experience working on the retailer side of supply chain at Target’s headquarters in Minneapolis.