Principal Solutions Analyst

  • Solutions
  • Greater Seattle Area
  • Full Time
Flexe delivers enterprise-grade technology to deliver innovative eCommerce fulfillment, retail distribution, same-day delivery, and network capacity programs to the Fortune 500. Ready to join the team transforming the $1.6T logistics industry?
As a Principal Solutions Analyst, you will engage with Flexe clients and prospects for large or new programs which have significant complexity, risk, and high degree of ambiguity to build the solutions design for a successful program launch.  You will improve how Solutions Design operates to achieve business and technology goals.  You identify risks and opportunities from complex programs and work across teams to simplify them.  
You will work with our Business Development team as the technical and product expert, developing the project scope, identifying new technology or engineering requirements, and ensuring the proposed solution is technically and operationally sustainable.  You will follow each project through the implementation process ensuring that your design continues to meet the customer needs as new information is discovered along the way. Your design and guidance will have a direct impact on our ability to successfully hit project timelines and service our clients profitably. You are a critical internal stakeholder for our operational teams who rely on your solution design to be effective for our warehouse partners to execute and to meet customer expectations.

Responsibilities

    Scop­ing
  • Part­ner with the com­mer­cial own­er and client via email, phone, or in per­son to con­firm the project scope and iden­ti­fy client needs and appro­pri­ate solu­tion options.
  • Review and com­plete scope doc­u­ments to ful­ly doc­u­ment cus­tomer requirements.
  • Design end-to-end sys­tem process­es to ensure com­mon under­stand­ing of cus­tomer design and tech­ni­cal require­ments pri­or to implementation.
  • Pro­vide guid­ance on par­cel ship­ping options to cus­tomers and our inter­nal team. 
  • Part­ner with the Indus­tri­al Engi­neer­ing team to ensure phys­i­cal lay­out and equip­ment design will meet cus­tomer through­put requirements.
  • Prompt­ly esca­late risk and com­ply with scope change con­trol procedures. 

  • Prod­uct Expert
  • Become an expert in Flexe’s pro­pri­etary logis­tics soft­ware offer­ings, includ­ing: con­fig­u­ra­tion require­ments, billing func­tion­al­i­ty, trans­porta­tion capa­bil­i­ties, and integration.
  • Part­ner with Flexe prod­uct man­agers and mon­i­tor the Flexe prod­uct roadmap to ensure new prod­ucts are lever­aged suc­cess­ful­ly to win new revenue.
  • Iden­ti­fy poten­tial prod­uct gaps in WMS soft­ware and part­ner with Flexe prod­uct and soft­ware devel­op­ers to deter­mine if new tech­nol­o­gy can be built in the required client time­line. Includes:
  • Doc­u­ment­ing func­tion­al requirements.
  • Review­ing and pro­vid­ing feed­back on user expe­ri­ence for new technology.
  • Receiv­ing devel­op­ment esti­mates and com­par­ing against the cus­tomer’s scoped timeline.
  • Demo Flexe soft­ware to senior mem­bers of poten­tial clients or ware­hous­es to demon­strate the Flexe val­ue propo­si­tions and how Flexe would con­fig­ure and deploy our soft­ware to meet their needs.
  • Part­ners with Tech­ni­cal Project Man­agers and Inte­gra­tion Ana­lysts to ensure busi­ness require­ments of a client are met and deliv­ered by the devel­op­ment teams.

  • Com­mer­cial Support
  • Pro­vide guid­ance to Busi­ness Devel­op­ment which FLEXE pric­ing levers are appro­pri­ate for the solution.
  • Com­mu­ni­cate rel­e­vant scope changes that impact pric­ing back to the Busi­ness Devel­op­ment team. 

  • Imple­men­ta­tion
  • Pro­vide sup­port to the project imple­men­ta­tion team to ensure cus­tomer require­ments are imple­ment­ed successfully.
  • Ensure any scope changes that are dis­cov­ered dur­ing launch are account­ed for and doc­u­ment­ed in the final solu­tion design.
  • Trav­el to sup­port launch­es with com­plex designs or new software.
  • Lead­er­ship
  • Pro­vide men­tor­ship to junior Flexe team members.
  • Pro­vide indus­try exper­tise and thought lead­er­ship to the tech­ni­cal team to sup­port the design and devel­op­ment of high qual­i­ty logis­tics solutions.

Qualifications

  • Bachelor’s Degree in Indus­tri­al Engi­neer­ing or oth­er tech­ni­cal field
  • 10 – 15 years expe­ri­ence man­ag­ing or design­ing a ware­house operation
  • Pri­or expe­ri­ence in a solu­tions design role for a 3PL.
  • At least 8 years expe­ri­ence with WMS or OMS soft­ware; con­fig­ur­ing, trou­bleshoot­ing, test­ing, using or sup­port­ing the software.
  • Expe­ri­ence with ware­house IT inte­gra­tions and solu­tions design.
  • Proven expe­ri­ence iden­ti­fy­ing needs and design­ing WMS fea­tures to meet client requirements.
  • Project man­age­ment expe­ri­ence, work­ing on mul­ti­ple projects at once, coor­di­nat­ing com­mu­ni­ca­tion, esca­lat­ing risk and changes.
  • Expe­ri­ence work­ing in a sales envi­ron­ment, either in direct sales or as a tech­ni­cal sales expert preferred.
  • Expe­ri­ence work­ing with both LTL and Par­cel trans­porta­tion com­pa­nies preferred.
  • Strong quan­ti­ta­tive data analy­sis and crit­i­cal think­ing skills.
  • Abil­i­ty to trav­el up to 15%
  • Must be autho­rized to work in the US with­out restric­tion. We will not be spon­sor­ing visas for this role at this time.
  • This role is ful­ly remote.

Ben­e­fits:

Our ben­e­fits pack­age at Flexe is thought­ful­ly designed to help our employ­ees lead healthy lives inside and out­side of work.

  • Med­ical, den­tal, and vision insurance 

  • 401k with employ­er match 

  • 4 weeks of paid time off, an addi­tion­al 13 paid com­pa­ny hol­i­days (10 stan­dard hol­i­days, 2 float­ing hol­i­days and your birthday!)

  • 2 days of vol­un­teer PTO

  • 12 weeks of com­pa­ny-paid parental leave

  • Ful­ly remote, in-office, or hybrid work environment 

  • $300 home office stipend and month­ly home inter­net reimbursement

  • Employ­ee sup­port groups, social groups, and men­tor­ship program

  • Employ­ee-dri­ven pro­grams for volunteering

  • Man­ag­er devel­op­ment pro­gram and resources

  • Access to free LinkedIn Learn­ing courses

We look forward to hearing from you.