Responsibilities
- Market Development:
- Identify, and develop pursuit strategies for warehousing operators.
- Networking with 3P warehousing providers to evangelize the Flexe value proposition to potential partners to bring additional capacity online.
- Execute upon pursuit strategies by approaching, educating about Flexe programs, and onboarding warehouse operating partners to the Flexe network.
- Management of territory health and capacity levels relative to Flexe sales and growth targets.
- Act as local market expert informing the organization of any changes in market conditions that would impact company goals or client needs.
- Partner Qualification Audits & Onboarding:
- Performing site validation audits to review partner fit for inclusion in the Flexe network and provider readiness to handle programs including retail compliance, each picks and medium complexity eCommerce.
- In-depth assessment of facility quality and security for Flexe Programs
- Onboarding responsibilities include: education on Flexe Programs and use cases, contracting method and commercial model, technology/product functionality, sales engagements, operating and facility requirements, implementation best practices, etc.
- Market Maintenance & Partner Management:
- Monitoring space availability and capturing facility attributes in his or her market to assure capacity to meet future demand.
- Monitoring provider KPIs regularly to assure assigned sites are performing at or above standard.
- Performing regular check-ins and larger QBRs with operator partners.
- Working with below standard sites on remediation plans to bring performance in line with SLAs.
- Develop strong understanding of partner capabilities including: understanding areas of client and vertical expertise, growth strategies and goals, organizational structures, engagement paths, and space availability.
- Developing and growing relationships with our 3PL partners.
- Collect costing information (space and labor) in a standardized way across the market to support Flexe market intelligence.
- Engagement in Support of Deal Flow:
- Responsibility for representing Flexe’s service offerings on the warehouse partner side of client sales and growth opportunities.
- Partnership with Flexe’s Business Development and Account Management teams on client opportunities, as representative of local warehouse network.
- Deliver on Flexe revenue targets and new client acquisition goals.
- Find solutions and deliver proposals within the local warehouse network for clients.
- Provide business development support for Flexe warehouse partners. Specific responsibilities include:
- Assessment of demand side deal placement/matching to Flexe network partner availability and capability.
- Engagement with Flexe warehouse operating partners for opportunity review and assessment of fit.
- Facilitation of warehouse operator meetings and site visits, both remote and on-site.
- Ongoing facilitation of operational scope reviews, service level definition, pricing.
- Provide ongoing and on-site support to Flexe warehouse operating partners to ensure successful kick-offs through implementation and go-live.
- Cross Functional Support:
- Ownership of resolution for escalations regarding warehouse partners from Operations and Account Management.
- Supporting client onboardings as needed.
- Ongoing education on the features available to warehouse partners within the Flexe platform/systems.
- Other special projects as required.
Qualifications
- Associate’s degree or equivalent combination of education and experience
- 3+ years experience in Solutions Management and/or Operations Management in 3rd party logistics business required
- Experience in Sales and/or Client Management preferred
- Knowledge of distribution and fulfillment operations required
- Ability to credibly interface with warehouse partners on a tactical/operational level
- Experience in account management including running QBRs, and involvement in security and operational audits preferred
- Experience with 3PL services agreements, procurement and negotiations preferred
- Proficiency in Office, principally Excel and PowerPoint or Google suite principally Sheets and Slides
- Experience with WMS, ERP and TMS systems required
- Demonstrated success in collaborating with multiple stakeholders internally and externally
- Able to travel up to 50%
- Must be authorized to work in the US without restriction. We will not be sponsoring visas for this role at this time
- This is a fully remote position, based in the greater Mid-Atlantic or SE market.
Benefits:
Our benefits package at Flexe is thoughtfully designed to help our employees lead healthy lives inside and outside of work.
Medical, dental, and vision insurance
401k with employer match
4 weeks of paid time off, an additional 13 paid company holidays (10 standard holidays, 2 floating holidays and your birthday!)
2 days of volunteer PTO
12 weeks of company-paid parental leave
Fully remote, in-office, or hybrid work environment
$300 home office stipend and monthly home internet reimbursement
Employee support groups, social groups, and mentorship program
Employee-driven programs for volunteering
Manager development program and resources
Access to free LinkedIn Learning courses