Market Manager

Responsibilities

• Mar­ket Development:
• Iden­ti­fy, and devel­op pur­suit strate­gies for ware­hous­ing operators.
• Net­work­ing with 3P ware­hous­ing providers to evan­ge­lize the Flexe val­ue propo­si­tion to poten­tial part­ners to bring addi­tion­al capac­i­ty online.
• Exe­cute upon pur­suit strate­gies by approach­ing, edu­cat­ing about Flexe pro­grams, and onboard­ing ware­house oper­at­ing part­ners to the Flexe network.
• Man­age­ment of ter­ri­to­ry health and capac­i­ty lev­els rel­a­tive to Flexe sales and growth targets.
• Act as local mar­ket expert inform­ing the orga­ni­za­tion of any changes in mar­ket con­di­tions that would impact com­pa­ny goals or client needs.


• Part­ner Qual­i­fi­ca­tion Audits & Onboarding: 
• Per­form­ing site val­i­da­tion audits to review part­ner fit for inclu­sion in the Flexe net­work and provider readi­ness to han­dle pro­grams includ­ing retail com­pli­ance, each picks and medi­um com­plex­i­ty eCommerce.
• In-depth assess­ment of facil­i­ty qual­i­ty and secu­ri­ty for Flexe Programs
• Onboard­ing respon­si­bil­i­ties include: edu­ca­tion on Flexe Pro­grams and use cas­es, con­tract­ing method and com­mer­cial mod­el, technology/​product func­tion­al­i­ty, sales engage­ments, oper­at­ing and facil­i­ty require­ments, imple­men­ta­tion best prac­tices, etc.


• Mar­ket Main­te­nance & Part­ner Management: 
• Mon­i­tor­ing space avail­abil­i­ty and cap­tur­ing facil­i­ty attrib­ut­es in his or her mar­ket to assure capac­i­ty to meet future demand. 
• Mon­i­tor­ing provider KPIs reg­u­lar­ly to assure assigned sites are per­form­ing at or above standard. 
• Per­form­ing reg­u­lar check-ins and larg­er QBRs with oper­a­tor partners. 
• Work­ing with below stan­dard sites on reme­di­a­tion plans to bring per­for­mance in line with SLAs.
• Devel­op strong under­stand­ing of part­ner capa­bil­i­ties includ­ing: under­stand­ing areas of client and ver­ti­cal exper­tise, growth strate­gies and goals, orga­ni­za­tion­al struc­tures, engage­ment paths, and space availability. 
• Devel­op­ing and grow­ing rela­tion­ships with our 3PL partners. 
• Col­lect cost­ing infor­ma­tion (space and labor) in a stan­dard­ized way across the mar­ket to sup­port Flexe mar­ket intelligence. 


• Engage­ment in Sup­port of Deal Flow:
• Respon­si­bil­i­ty for rep­re­sent­ing Flexe’s ser­vice offer­ings on the ware­house part­ner side of client sales and growth opportunities. 
• Part­ner­ship with Flexe’s Busi­ness Devel­op­ment and Account Man­age­ment teams on client oppor­tu­ni­ties, as rep­re­sen­ta­tive of local ware­house network.
• Deliv­er on Flexe rev­enue tar­gets and new client acqui­si­tion goals. 
• Find solu­tions and deliv­er pro­pos­als with­in the local ware­house net­work for clients.
• Pro­vide busi­ness devel­op­ment sup­port for Flexe ware­house part­ners. Spe­cif­ic respon­si­bil­i­ties include: 
• Assess­ment of demand side deal placement/​matching to Flexe net­work part­ner avail­abil­i­ty and capability.
• Engage­ment with Flexe ware­house oper­at­ing part­ners for oppor­tu­ni­ty review and assess­ment of fit.
• Facil­i­ta­tion of ware­house oper­a­tor meet­ings and site vis­its, both remote and on-site.
• Ongo­ing facil­i­ta­tion of oper­a­tional scope reviews, ser­vice lev­el def­i­n­i­tion, pricing. 
• Pro­vide ongo­ing and on-site sup­port to Flexe ware­house oper­at­ing part­ners to ensure suc­cess­ful kick-offs through imple­men­ta­tion and go-live.


• Cross Func­tion­al Support:
• Own­er­ship of res­o­lu­tion for esca­la­tions regard­ing ware­house part­ners from Oper­a­tions and Account Management.
• Sup­port­ing client onboard­ings as needed. 
• Ongo­ing edu­ca­tion on the fea­tures avail­able to ware­house part­ners with­in the Flexe platform/​systems.
• Oth­er spe­cial projects as required.

Qualifications

• Associate’s degree or equiv­a­lent com­bi­na­tion of edu­ca­tion and experience
• 3+ years expe­ri­ence in Solu­tions Man­age­ment and/​or Oper­a­tions Man­age­ment in 3^rd par­ty logis­tics busi­ness required
• Expe­ri­ence in Sales and/​or Client Man­age­ment preferred
• Knowl­edge of dis­tri­b­u­tion and ful­fill­ment oper­a­tions required
• Abil­i­ty to cred­i­bly inter­face with ware­house part­ners on a tactical/​operational level
• Expe­ri­ence in account man­age­ment includ­ing run­ning QBRs, and involve­ment in secu­ri­ty and oper­a­tional audits preferred
• Expe­ri­ence with 3PL ser­vices agree­ments, pro­cure­ment and nego­ti­a­tions preferred
• Pro­fi­cien­cy in Office, prin­ci­pal­ly Excel and Pow­er­Point or Google suite prin­ci­pal­ly Sheets and Slides
• Expe­ri­ence with WMS, ERP and TMS sys­tems required
• Demon­strat­ed suc­cess in col­lab­o­rat­ing with mul­ti­ple stake­hold­ers inter­nal­ly and externally
• Able to trav­el up to 50%
• Must be autho­rized to work in the US with­out restric­tion. We will not be spon­sor­ing visas for this role at this time
• This is a ful­ly remote posi­tion, based in the greater Mid-Atlantic or SE market.