Category: Customer satisfaction

A Thing of Beauty: Scalable, Flexible eCommerce Fulfillment

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The world of cosmetics is a personal one. Whether it’s a staple item, or something new a shopper wants to try, having it available as quickly as possible is a must. When eCommerce is the sole selling channel, ease of ordering, price, and cost of shipping are as paramount as the quality of products being […]

Every Retailer Is a Tech Company Now

Every retailer is a tech company now and here’s why. The advent of the internet and software has made it possible to capture and measure more data than ever before. Amazon, Walmart, and Google are a few that have spearheaded eCommerce, and have used software and technology to fundamentally change retail and the logistics that […]

Part 2: Cost Widens the Gap—What Stands In the Way of Meeting Customer Demands

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What motivates shoppers to make a purchase? What stands in the way of retailers making the right improvements to meet customer demands? Cost. The problem is two-fold. Whether it’s a customer considering a product on your website or a retailer considering a new B2B solution, the considerations are fundamentally the same. No matter what—when making […]

Win Q4: Make Fulfillment Your Secret Weapon

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The 2016 holiday season brought in more than $1 trillion in sales for retailers. For many, it’s the biggest time of the year and accounts for up to 30% of annual sales. And, the 2017 holidays are right around the corner. For eCommerce retailers, holiday success comes down to two departments: Marketing and Logistics. Your […]

Innovate or Die: How’s Your eCommerce Strategy?

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eCommerce is fast-paced and competitive. Your logistics could mean the difference between life and death. is your ecommerce strategy strong enough? Can you remember your first online purchase? Seems like forever ago. Today, for many of us, shopping online happens more frequently than in-store purchases. It’s convenient, there’s 24-7 access, and we don’t have to […]

Subscription Box Retail: Match Supply with Growing Demand

There are an overwhelming amount of decisions that go into making a purchase. Whether the reason to buy something is based on “need” or “want,” we’re inundated with options. In the last couple of years, a new kind of commerce has taken center stage to help curate a better, more convenient shopping experience: subscription boxes. […]

Add Flexibility with these 4 Logistics Technologies

Traditional supply chains have survived a long time without requiring too much deviation. Today’s consumers are changing all that. Adding flexibility to your supply chain is now a must-have to stay relevant with your customers. I helped a friend purchase a grill a few months back, and her story crystalized this predicament for me. She […]

4 Supply Chain Secrets to Drive Customer Satisfaction

“Any supply chain is only as strong as its weakest link. A company can move a product from China to the United States, clear it through Customs, move it to a distribution center, and fulfill it in record time. But if it doesn’t deliver the product to consumers quickly enough, they are not happy, and […]

// from Jordan Furdock at Net-Results