Category: Customer satisfaction

Why Legacy Retailers Are Thinking More Like Startups

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From in-store VR technology to flexible delivery options, legacy retailers are adopting more cutting-edge solutions to bring end-to-end structural flexibility to their supply chain and improve customer experiences. Thanksgiving. Black Friday. Cyber Monday. If we haven’t already, most of us will spend more time shopping over the course of the next few weeks than we […]

Omnichannel Fulfillment: How Retailers are Optimizing for the Holidays

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The holidays are right around the corner and customer expectations have never been higher. How are retailers using omnichannel fulfillment to prepare for the 2018 holiday season? Customer data is critical, especially in terms of Q4 planning. Retailers need to know what we buy, when we buy, and notably, where and how we buy. With […]

Outdated Supply Chains Can’t Meet Consumers’ “Need-It-Now” Mentality

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Find out how to satisfy the “need it now” mentality of your customers through a better last-mile strategy from our technology partner, Convey’s, VP / Chief Marketing Officer, Kirsten Newbold-Knipp. Before eCommerce, consumers shopped in stores, not from their homes. Inventory was sent in scheduled, bulk shipments and the destination was a shelf, not a doorstep. […]

Part 2: Delighting Customers with Superior Retail Operations (Video)

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At this year’s Seattle Startup Week, our CEO and co-founder, Karl Siebrecht, was joined on a panel with BevyUp’s co-founder and CEO, Mauricio Cuevas, and FitCode’s co-founder and CEO, Rian Buckley. In part two, find out which retailers are leading and fostering innovation in their retail operations, what functions retailers should own internally instead of […]

A Thing of Beauty: Scalable, Flexible eCommerce Fulfillment

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The world of cosmetics is a personal one. Whether it’s a staple item, or something new a shopper wants to try, having it available as quickly as possible is a must. When eCommerce is the sole selling channel, ease of ordering, price, and cost of shipping are as paramount as the quality of products being […]

Every Retailer Is a Tech Company Now

Every retailer is a tech company now and here’s why. The advent of the internet and software has made it possible to capture and measure more data than ever before. Amazon, Walmart, and Google are a few that have spearheaded eCommerce, and have used software and technology to fundamentally change retail and the logistics that […]

Part 2: Cost Widens the Gap—What Stands In the Way of Meeting Customer Demands

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What motivates shoppers to make a purchase? What stands in the way of retailers making the right improvements to meet customer demands? Cost. The problem is two-fold. Whether it’s a customer considering a product on your website or a retailer considering a new B2B solution, the considerations are fundamentally the same. No matter what—when making […]

Win Q4: Make Fulfillment Your Secret Weapon

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The 2016 holiday season brought in more than $1 trillion in sales for retailers. For many, it’s the biggest time of the year and accounts for up to 30% of annual sales. And, the 2017 holidays are right around the corner. For eCommerce retailers, holiday success comes down to two departments: Marketing and Logistics. Your […]

Innovate or Die: How’s Your eCommerce Strategy?

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eCommerce is fast-paced and competitive. Your logistics could mean the difference between life and death. is your ecommerce strategy strong enough? Can you remember your first online purchase? Seems like forever ago. Today, for many of us, shopping online happens more frequently than in-store purchases. It’s convenient, there’s 24-7 access, and we don’t have to […]

Subscription Box Retail: Match Supply with Growing Demand

There are an overwhelming amount of decisions that go into making a purchase. Whether the reason to buy something is based on “need” or “want,” we’re inundated with options. In the last couple of years, a new kind of commerce has taken center stage to help curate a better, more convenient shopping experience: subscription boxes. […]

// from Jordan Furdock at Net-Results