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WhitepapersNovember 12, 2019

2019 eCommerce Fulfillment and Logistics Report

The FLEXE eCommerce Fulfillment and Logistics survey, combined with industry data, uncovered several key insights highlighting both the challenges and opportunities in the market.

At FLEXE, we help our customers optimize their logistics networks through on-demand warehousing and fulfillment. That starts with understanding how retailers are doing business and the challenges they face in the market.

The FLEXE eCommerce Fulfillment and Logistics survey, combined with industry data, uncovered several key insights highlighting both the challenges and opportunities in the market when it comes to meeting customer demands and staying competitive.

  • Customers prefer free delivery over fast delivery, and are even willing to wait longer for free options.
  • By a 2:1 margin, survey respondents believe their customers prefer free shipping over fast shipping, yet most respondents are optimizing for faster delivery times, not free shipping.
  • Fixed warehousing infrastructure and fewer locations prevent businesses from meeting customer expectations for fast, affordable delivery with many retailers and brands stating that outbound costs are too high with their current logistics network.