flexe Frequently Asked Questions

Q: So, how does this work?

A: FLEXE has built a network of more than 400 warehouses across the US and Canada to connect companies that need additional warehousing space and services to companies who can provide these services. The FLEXE software platform matches shippers with warehousing providers that meet their desired project scope and criteria, and then all parties use the FLEXE platform to work together; scheduling deliveries and pickups, managing inventory, legal agreements, and billing.

Q: Are there minimum requirements to utilize a FLEXE facility?

A: Yes, FLEXE has a $1,000 monthly minimum charge. Please note that not all FLEXE warehouse partners are willing to accept projects of this size and we can not guarantee acceptance or a project across our network of warehouses.

Q: What does the handling fee include?

A: The handling fee covers the warehouse’s handling of full pallets when they arrive and leave a facility – this includes moving pallets in to and out of shipper providing transportation. The pallet handling fee is paid upfront on a per pallet basis. This fee does not include cargo de-vanning, palletization, or other more complex handling requirements.

Q: Do you offer case or item pick and fulfillment?

A: Yes! The FLEXE software platform supports item-level fulfillment. Please contact us at 855.733.7788 to learn more about how FLEXE pop-up fulfillment across our 400+ warehouse network.

Q: What is Pop-Up Fulfillment?

A: Pop-up fulfillment is an on-demand warehousing solution in which a shipper “pops-up” a short-term fulfillment location on a limited subset of SKU’s to add supplemental shipping capacity to an existing network. Often-times shippers take a multi-regional strategy on pop-up distribution centers and leverage them during peak seasons (like Q4 for most retailers or eCommerce companies).

Q: How can I be sure my goods will be safe inside FLEXE partner warehouses?

A: All of our warehouse partners are screened to ensure that their facilities and teams meet our quality standards before their warehouse space is made available to our clients in the FLEXE marketplace. Additionally, FLEXE tracks quality metrics across all warehouse partners through our software platform so we can monitor the performance of ongoing operations.

Q: How do you handle liability for the goods that are stored through the FLEXE marketplace?

A: Each of our warehouse partners is required to have insurance and assumes liability for loss or damage that they cause to the goods that they store, or for damage caused due to their negligence. The owners of the goods stored maintain coverage for any damage that is caused due to Acts of God/Acts of Nature. Warehouse partners can also get access to additional Warehouse Legal Liability insurance through FLEXE.

Q: How would a claim be handled if the facility were to damage one or several of my pallets?

A: If one of your pallets is damaged, please contact your FLEXE operations contact. The operations team will initiate the process to investigate any claims that may arise regarding damage to goods.

Q: How is inventory tracked? What happens if there is a discrepancy in the inventory count between the goods owner and the warehouse?

A: Every pallet is assigned a unique pallet ID at the point a new order for storage is created in our system. When pallets are delivered to the warehouse, the warehouse operator uses these IDs to verify that what they receive matches the order reservation prior to putting the pallets away. If there is any discrepancy, the FLEXE operations team will troubleshoot and fix the problem.

Q: Are the prices listed on this page accurate?

A: We do our best to ensure that pricing is as up to date and accurate as possible; however, the pricing listed is subject to change based on current warehouse capacity, demand, etc. Every reservation includes a scope document to which both parties (shippers and warehouses) agree that includes finalized pricing based on exact project requirements.

Q: Can I have access to my pallets at the warehouse?

A: Due to liability and security of the warehouse facility, physical access to FLEXE partner warehouse facilities is not typically permitted. Access for inventory audit is allowed and must be scheduled in advance per the Warehouse Services Agreement. Contact the FLEXE Operations team to schedule.

Q: Do you provide transportation services to or from your warehouse locations?

A: Transportation of goods to and from FLEXE warehouse partner locations is typically arranged by the owner/depositor of the goods.

Q: How do I get started?

A: Click the “Check Availability” button or call us at 1.855.376.2507

Q: How does your system integrate with my WMS?

A: 99% of the time, we don’t need to integrate with warehouse management systems (WMS). The FLEXE software platform acts as the WMS for warehouse operators working with shippers. Shippers utilize the FLEXE software platform to manage their operations with FLEXE partner warehouses. The FLEXE software platform can be integrated into existing shipper-side software solutions. Please contact FLEXE directly to discuss any software integrations that may be required.

Q: What if my product is floor loaded in containers?

A:  Container de-vanning services are provided by a variety of FLEXE warehouse partners. FLEXE warehouse partners who provide this service can be identified using filters in the FLEXE warehouse search. Pricing for cargo de-vanning quoted based on a variety of factors including carton count, pallet configuration, volume of containers, etc.