Flexe Privacy Policy

Last Updated: May 31, 2022

This Privacy Policy explains how Flexe, Inc. (“Flexe”, “we” or “us”) collects, uses, and discloses personal information about our customers, prospective customers, and website visitors (each, referred to as “you”). We are a business-to-business (B2B) company, meaning our customers are primarily businesses and not consumers. This Privacy Policy does not apply to personal information we receive from about our customers, which we process solely for purposes of providing logistics services. We are not responsible for the privacy practices of our customers and recommend you check with them for more information about the policies they have in place.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access our websites, applications, platform and other online products and services that link to this Privacy Policy (collectively, the “Services”) or otherwise interact with us to stay informed about our information practices and the choices available to you.

Collection of Personal Information #

Personal Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you access or use our Services, create an account with us, send us an email, fill out a form, communicate with us via third party social media sites, request customer support, or otherwise communicate with us. The types of information we collect includes your name, email address, postal address, phone number, employer, and any other information you choose to provide.

Other Personal Information We Collect When You Use the Services

When you access or use our Services or transact business with us, we automatically collect information about you, including:

Transactional Information:
We collect information about your reservations and shipments, such as date and time of the reservation, product details, and packing, shipping and delivery status.
Log Information:
We collect information related to your access to and use of the Services, including the type of browser you use, app version, access times and duration, pages viewed, your IP address, and the page you visited before navigating to our Services.
Device Information:
We collect information about the device you use to access our Services, including the hardware model, operating system and version, and unique device identifiers.

Information Collected by Cookies and Similar Tracking Technologies

We (and our service providers) use different technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us customize and improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see “Your Choices” below.

Personal Information We Collect from Other Sources

We may also obtain information about you from other sources. For example, we may collect your name and contact information from lead generation providers. We may also collect information about you from identity verification services, credit bureaus, mailing list providers, and publicly available sources.

Personal Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address.

Use of Personal Information #

We use the personal information we collect to administer your account and to customize your experience with us. We also use the personal information we collect to:

  • provide, maintain and improve our Services;
  • send you technical notices, updates, security alerts, and support and administrative messages and to respond to your comments, questions, and customer service requests; communicate with you about products, services, and events offered by Flexe and others and provide news and information we think will be of interest to you (see “Your Choices” below for information about how to opt out of these communications at any time);
  • monitor and analyze trends, usage, and activities in connection with our Services;
  • personalize your online experience, display advertisements that are targeted to your interests, and audit your interactions with our online ads, including by counting ad impressions and verifying positioning and quality of ad impressions;
  • detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and protect the rights and property of Flexe and others;
  • debug to identify and repair errors that impair existing intended functionality;
  • for limited internal uses, provided the personal information is not disclosed to another third party and is not used to build a profile about you or otherwise alter your experience outside the current interaction;
  • in connection with research and development activities; and
  • carry out any other purpose described to you at the time the information was collected.

Note that we may use your personal information, including your email and other contact details, for our own business and commercial purposes, but to the extent that we process any personal information in connection with customer shipments we act solely as a service provider with respect to that personal information.

Sharing of Personal Information #

We will not share personal information except in the following circumstances:

  • with vendors, service providers, and consultants that perform services for us, including service providers that assist us with customer relationship management, payment processing, website hosting, or data analytics;
  • in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
  • if we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Flexe or others;
  • in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • between and among Flexe and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
  • with your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably be used by those third parties to identify you.

Advertising and Analytics Services Provided by Others #

We may allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by Flexe and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

We may also work with third parties to serve ads to you as part of a customized campaign on third-party platforms (such as Facebook or Instagram). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

Transfer of Personal Information #

Flexe is based in the United States and we process and store personal information in the U.S. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.

Your Choices #

Account Information

Your organization’s account administrator has the ability to make changes and updates to your profile information, and to deactivate the corporate account under which you use the Services. Note that we may retain certain personal information as required by law or for legitimate business purposes after an account has been closed. We may also retain cached or archived copies of information about you for a certain period of time.


Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails from Flexe by following the instructions in those messages. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Your California Privacy Rights #

Your California Privacy Rights

If you are a California resident, this section applies to you. Flexe may receive personal information from our customers, such as shipping label information, which Flexe processes on behalf of its customers. If you would like to exercise any privacy rights with respect to that information, please contact the retailer directly.

For our business customers or those who submit their personal information directly to us, we may collect personal information from you in the course of your relationship with us. You have the following rights with respect to that information:

  • Access. You have the right to request that we disclose to you the categories of personal information collected about you, the categories of sources from which the personal information is collected, the categories of personal information sold or disclosed, the business or commercial purpose for collecting and selling the personal information, the categories of third parties with whom we share the personal information, and the specific pieces of personal information collected about you over the past 12 months.

  • Deletion. You can request that we delete your personal information that we maintain about you, subject to certain exceptions.

  • Opt-out (Do Not Sell My Personal Information). California law requires that we provide transparency about personal information we “sell,” which broadly means scenarios in which Flexe has shared personal information with third parties in exchange for valuable consideration. Flexe does not, and will not, sell your identifying information (such as your name, email address, phone number, or postal address); however, as described above in “Advertising and Analytics Services Provided by Others,” we do allow our advertising partners to use cookies and other technologies to collect personal information about you in order to show you advertisements that are targeted to your interests. In order to opt out of disclosures to these third parties for targeted advertising, please follow the opt out instructions in the “Advertising and Analytics Services Provided by Others” section above.

  • Right to be free from discrimination. You have the right not to be discriminated against for exercising these rights.

We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests. Employment-related information will not be included in fulfillment of your requests.

We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us.

You may designate an authorized agent to make a request on your behalf. When submitting the request, please ensure the authorized agent identifies himself/herself/itself as an authorized agent and can show written permission from you to represent you. We may contact you directly to confirm that you have authorized the agent to act on your behalf and confirm your identity. You may exercise the above rights by emailing us at [email protected].

Separate from the rights listed above, California’s “Shine the Light” law permits California residents to request certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their direct marketing purposes in the preceding calendar year. We do not share personal information with third parties for their own direct marketing purposes.

When We Act as a Service Provider #

When a customer uses our warehousing and fulfillment services, we may store your personal information on behalf and under the instructions of our customers, which we process as a service provider on that customer’s behalf. We are not responsible for and have no control over the privacy and data security practices of such customers, which may differ from those explained in this Privacy Policy. The data protection rights listed above do not apply to Flexe where we process your data as a service provider on behalf of a customer. If your data has been submitted to us by or on behalf of a Flexe customer and you wish to exercise any rights you may have under applicable data protection laws, please contact them directly.

Contact Us #

If you have any questions about this Privacy Policy, please contact us at [email protected].