The Cost of Innovation: 2017 eCommerce Fulfillment and Logistics Report
We recently conducted the 2017 eCommerce Fulfillment and Logistics Survey. In it, we asked 100+ eCommerce retailers what’s standing in the way of offering better delivery promises to customers. These are the results.
eCommerce retailers are at a crossroads: innovate or die. There exists a “Delivery Promise Gap” between what retailers can offer and what customers demand. However, transforming business to accommodate increasing consumer demands is no longer optional.
In this report, find out more about:
- The delivery promise gap
- How cost widens the gap
- Why it’s critical to bridge the gap
- The implications of doing nothing
Fill out the form to download The Cost to Innovate.